Terms and conditions

General Terms and Conditions

Reliable chauffeur service from Airport Taxi Zurich, planned around your journey.

General Terms and Conditions of Business and Booking

  1. Scope of application These terms and conditions apply to all services provided by Star Chauffeur Services (“Airport Taxi ZRH”) in the field of travel agency and cab services.
  2. Booking and conclusion of contract
    • Bookings can be made by telephone, e-mail, via the website or in person.
    • The contract is concluded as soon as the customer receives a booking confirmation.
    • In the case of group bookings, the person making the booking is responsible for all fellow travelers.
  3. Hourly service
    • With the hourly service, 25 kilometres per booked hour are included in the price, for example 75 kilometres for 3 booked hours.
    • The hourly service is meant for trips around the pick-up point and in the Zurich area. You do not enter a destination when booking; you agree the route with your driver on the spot.
    • For longer distances, please book a fixed-price transfer or contact us beforehand.
  4. Terms of payment
    • The total amount must be paid on departure at the latest.
    • Accepted payment methods: Cash, credit card, bank transfer, online payment, twint payments.
    • Immediate payment is required for bookings made at short notice.
  5. Cancellation conditions for travel bookings:
    • Cancellations up to two hours before departure for short distances are free of charge.
    • If a trip is canceled for longer than 2 hours, 50% of the trip price will be charged.
    • Cancellations less than 2 hours before departure or no-shows will be charged the full amount.

For cab rides: – Cancellation free of charge up to 2 hours before the ride. – Later cancelations or no-shows will be charged at 100% of the fare.

  1. Changes by the provider
    • The provider reserves the right to adjust or cancel bookings in the event of unforeseen circumstances (e.g. weather conditions, force majeure).
    • In this case, an equivalent alternative will be offered.
  2. Obligations of the customer
    • The customer is responsible for the accuracy of the data provided.
    • If a journey is delayed by more than 15 minutes without prior notification, the journey may be canceled.
    • Damage to the vehicle or other means of transportation caused by the customer must be reimbursed.
  3. Disclaimer
    • The provider is not liable for delays or cancellations due to force majeure, e.g. bad weather, strikes, official orders.
    • In the case of arranged trips, the provider is not liable for defects of third-party providers, e.g. hotels, airlines.
  4. Data protection
    • Details of personal-data processing, recipients and your rights are set out in our Privacy Notice.
  5. Place of jurisdiction and applicable law
    • The law of Switzerland applies.
    • The place of jurisdiction for all disputes is Zurich.